What must the owner inquire about if the resident submits late recertification information?

When a resident submits late recertification information, it is essential for the owner to inquire about extenuating circumstances. This focus is critical because there are often legitimate reasons for a delay that are beyond the resident's control, such as medical issues, personal emergencies, or unforeseen challenges. Understanding these circumstances can help the owner assess the situation more fairly and determine if accommodations or extensions are necessary.

Inquiring about extenuating circumstances allows the owner to take into account the specific factors affecting the resident's ability to submit the required documentation on time. This approach fosters a supportive relationship between the owner and resident, allowing for better communication and potential resolution of issues without penalizing residents unduly.

Considering other aspects like financial instability, family history, or previous tenancy might provide some context into the resident's situation, but they do not directly address the reason for the delay in recertification. Inquiries into those areas may not yield the useful insights that understanding the extenuating circumstances would provide.